Guide

Thank you for your interest in the post of Guide with Historic Environment Scotland based at Stirling Castle.

This is a fixed term pensionable appointment until 31st March 2025, working 35 hours per week (five days out of seven) which will include weekends and public holidays.

The Stirling Castle Guide will be a member of the Stirling Castle Visitor Operations team – Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming more than 500,000 visitors in 2023/2024. The post holder will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets.

You will provide the highest standard of customer care to visitors, and you will also be responsible for enthusiastically providing information and assistance, where appropriate. You will also be responsible for ensuring visitor safety at all times, whilst maintaining the high standards of presentation and professionalism that Stirling Castle prides itself in.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Closing date for applications is noon on Wednesday 8th May 2024 with interviews expected to take place on 23rd May 2024.


Benefits of working with HES
- A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
- A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
- Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
- Discounts on 100’s of online retailers
- Interest free loans for bicycles and annual travel passes

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