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An exciting opportunity has arisen to join the Quality Services Team. This is a permanent, full time role. The role will be based at Longmore House in Edinburgh with the option of hybrid working available, and flexibility to use other HES office locations as a base such as Fort George, Inverness & Engine Shed, Stirling.
This role offers exciting opportunities to build relationships across the organisation and beyond, acting as the main point of contact for internal colleagues and external suppliers relating to our Quality Assurance programmes. You will work alongside a variety of colleagues and teams to support and promote various functions that enhance the visitor experience at our properties in care. You will also provide essential insights into visitor feedback, based on survey data and analysis, which helps shape the organisation’s approach to customer service standards.
Benefits
We offer a number of excellent benefits, such as special leave, reimbursement for relevant professional subscriptions, study leave for work related courses, an occupational sick pay scheme, access to a free Headspace subscription and access to a civil service pension scheme with minimum employer contributions of 26.6% (pro rata’d).
Interested?
You can download the full job description below and apply online for this interesting and exciting opportunity.
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